Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. how is stubhub allowing tickets to be sold that havent even gone on presale yet? For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. No. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. All Rights Reserved. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Event is September 26. Thanks for any help. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. What happens if events are postponed or rescheduled? On stub hub, I got screwed. Apparently they should be ready by midnight tonight. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. I'm not sure what I need to do if I can't pay it by the court date. Select your seats Provide account and payment information I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? You'll pick up your tickets on event day. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Which unfortunately means replacements are sometimes not possible. 48 hours before the event. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Remember, you need to print these tickets. If you have replacement tickets to offer, list the ones you have. You will enter your community username and new password and done! Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. But, no need to worry on that actually as you do have the tickets! List the details of the ticket. Why are my credit card details necessary? Press question mark to learn the rest of the keyboard shortcuts. We are changing the way you register and sign-in to the StubHub Community. I never received an email. In most cases, tickets aren't issued until 24 hours before the event. se Google Chrome for a smoother experience. Then go to team "Colorado Rockies" and your tickets should be in there. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Create an account to follow your favorite communities and start taking part in conversations. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Thanks! After the switch, you will enter the email address you use to access the community in order to reset your password. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If so, wait a few minutes. Did you just list the tickets? they have until November 3rd to deliver, and the show is on the 4th. Sometimes season ticket holders for the venue have access. All Rights Reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Use of this website signifies your agreement to our. Download the MLB Ballpark app. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Hey this was just happening to me as well. You see that, so you jump in and try to buy these good tickets. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes season ticket holders for the venue have access. I have the same issuesee photo. Hey jbsmith! Select the game to which you want to buy tickets. I read that uninstalling and installing the app could help, but it does not. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek How can I access my contacts? You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. After the switch, you will enter the email address you use to access the community in order to reset your password. How you get your tickets depends on the kind you bought. In the form of a scam, a seller will set a competitive ticket price. This is done to prevent potential fraud or security issues. Like eBay, StubHub ignores design in favor of data. Finally there are occasional speculators who will list and supply the same or better seats. Press J to jump to the feed. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I am having the same issue. You are buying tickets from a third party; StubHub is not the ticket seller. So sorry to hear about the tickets and the event being sold out! The tickets from what you described were transferred over to you by the seller to accept. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. How do I determine the seat numbers for a ticket listing? Id guess brokers who have confidence theyll get tickets. Some fans had sticker shock when tickets . We are changing the way you register and sign-in to the StubHub Community. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Danielle is the author of this solution article. Tap on a row with the green ticket icon. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Sellers also receive some benefits from this FanProtect Guarantee. Did you find it helpful? This timeframe can range from 24, 48, or even 72 hours. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. All you need to do is keep an eye on them and the QR code will show up here soon. You will enter your community username and new password and done! Yes Create an account to follow your favorite communities and start taking part in conversations. We'll pay you through your payment method if your tickets sell. . Probably way understaffed at the moment. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. I check the L.A. Superior court site daily and the ticket is still not in the system. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. on tickets issued to original buyers. Press question mark to learn the rest of the keyboard shortcuts. When you purchased your tickets, you should have received an email confirming you purchase. No. Ticket sellers on StubHub get to set their own prices. In order to sell tickets on StubHub, you need to: Create a StubHub account. If I purchase both sets, will the seats be together? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. all star game disaster averted. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. After the switch, you will enter the email address you use to access the community in order to reset your password. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Are you within 48 hrs of the event? Customer service all the way to your seat, 2000-2022 StubHub. selling tickets that arent available yet. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. No. [deleted] 4 yr. ago Re: selling tickets that arent available yet. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! You will enter your community username and new password and done! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. . 1. Sorting by date helps you discover events,. If you buy you are covered by Stubhub fan promise. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. I linked my Cardinals ticket account and MLB account in the past. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Aimee Campbell, StubHub's global head of public affairs,. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Sorry we couldn't be helpful. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. We are changing the way you register and sign-in to the StubHub Community. Ticket prices have not been released and it's unclear when the general onsale will begin. Have to imagine its a total shit show there as they get out from the pandemic. Anyone know what to do? I linked my Astros ticket account and MLB account in the past. StubHub is the OG of ticket resale. Ticket Listing Information 9. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. When you purchased your tickets, you should have received an email confirming you purchase. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. No. StubHub is an eBay company that began selling and reselling event tickets in 2000. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Sorry we couldn't be helpful. My court date listed on the ticket says 9/19. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Make sure you signed in with the right account. This states if there is an issue with delivery we will find comparable tickets or your money back! I found two separate listings for tickets in the same section and row. If you buy you are covered by Stubhub fan promise. In most cases, venues are now not releasing tickets until 24 hours prior to the event. We are changing the way you register and sign-in to the StubHub Community. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I dont want all this stress right now! If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. doesn't leave me any wiggle room Don't show them on your phone. About 3 business days before the event. You will enter your community username and new password and done! We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. What are "Email Delivery" and "Instant Download" tickets? Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Thanks. Lindsay is the author of this solution article. You will enter your community username and new password and done! Do I need to print these tickets? Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sorry we couldn't be helpful. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Please try again." This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Hey @Ckwade123. Stubhub has had some serious software glitches the past few months. MLB is partnered up with Stubhubs and is fully integrated with them. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. After the switch, you will enter the email address you use to access the community in order to reset your password. If you can't deliver the tickets you sold on StubHub, you need to tell us. Do I need to verify my email address to access tickets? Great question. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. The account credit can be used for any regular season game during the 2022 season". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. If you have the PDF file, you can relist them and upload the tickets. Thanks. Bought my tickets 4/6, said they would be ready 4/22. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Will my seats be side by side? Customer service all the way to your seat, 2000-2022 StubHub. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. But it isn't always that easy. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. What happens if events are postponed or rescheduled? Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Prices are set by sellers and may be above face value. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Yes . Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Is this normal? Press J to jump to the feed. Kasper is not the only fan who. Not getting your tickets until the day of the event has become more common with venues. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Yes On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? All Rights Reserved. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Stubhub doesn't guarantee anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. The event is tonight. If not, tap on the team name filter to change. Did you find it helpful? StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Yes They use bots and whatnot which is so annoying. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Use of this website signifies your agreement to our, / Understanding your order's delivery status. All Rights Reserved. It's the real deal Buying tickets on StubHub guarantees you a. Help us improve this article with your feedback. Customer service all the way to your seat, 2000-2022 StubHub. In most cases, tickets arent issued until 24 hours before the event. What happens if events are postponed or rescheduled? ballpark app fixes this. Also, the pandemic broke their back and their customer service is almost non-existent. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more.