Other than that mishap, there is nothing wrong with this app. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. For expedited card replacement, a $10.00 fee will be assessed. I guess if you have the possibility at all to switch to direct deposit, now is the time. When your first benefit payment is available, you will receive a debit card in the mail. We'll use it to pay you the next time you draw unemployment benefits. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. When should I expect my new Way2Go Card to be mailed to me? There is no charge for this service. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Hearing-impaired customers call TTY: 1(866) 656-5913. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. 2) Your deposits and spending is immediately shown, as a banks would. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. If the card is not working properly, a new one will be mailed. How long will I have to spend the funds on my Bank of America Visa Card? Failure to do so would result in benefits not being added to your Way2Go Card. To sign up for Direct Deposit click here.
Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Data privacy and security practices may vary based on your use, region, and age. The transfer costs $0.50. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. After that, you will charge a $0.35 fee for each withdrawal. For instance if you have $600 it won't let you transfer $600. Login - Way2Go Website. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. What if my Debit Card (ePayment/Way2Go Card) does not work? It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. Leading the way to wherever you want to go. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. is all very user friendly and easy to find these options. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). No. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. How long does it take to get your Way2Go card? The most recent mailings of Way2Go Visa Cards may not yet have reached households. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Using the balance on the card towards a purchase at a retail location. This information is also available online at https://bit.ly/AZUI-EPC. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! Once you activate the card you can track, use, and transfer your benefit payments. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Forgot User ID? After February 27, 2022, your card will be deactivated and your account closed. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. The money is automatically deducted from your card account. The Virginia Way2Go Card . This is a change for all debit card users. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. There is no charge for this service. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. My card is for CS payments and there aren't any convenient options with this card. To get cash without being charged a fee, use any MoneyPass ATM. Sure would have been nice if they told you that in advance. Hearing-impaired customers call TTY: 1(866) 656-5913. Copyrights -
Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Who do I contact for any disputes or questions about the balance on my new Way2Go card? You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. Can I transfer money from my Way2Go card to my bank account? What if I lose my Debit Card (ePayment/Way2Go Card)? Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. Personal info, Financial info, and App info and performance. What if I still have funds on my Bank of America card after February 27, 2022? A new card will be mailed to you and should arrive in 9-10 days. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. You can obtain this information through the Voice Response System (1-. What if I don't receive my Way2Go debit card? Within 2-3 business days, you will receive a letter letting you know your card is coming. Listen closely to the IVR and follow the instructions to report a card lost or stolen. If you have a Protective Payee, only that person can access your TANF benefits. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Funds Transfer. Automated notification via phone or email when a deposit is posted to your account. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance The card and the PIN will be needed to get any benefits left in the account. Transfer funds for free to your personal U.S. bank account. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. You can transfer $599.50 though. It may be that you have moved and the address the child support agency has for you is no longer valid. To sign up for Direct Deposit click here. I have had to call customer service 3 times. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. The card will arrive in 2 to 5 business days. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. We use cookies to ensure that we give you the best experience on our website. Initial Deposit Customer service toll-free number to answer questions and obtain your balance. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. They mumble and they always sound like theyre muffled and underwater. Once the first child support collection is received, it will be posted to your debit card overnight. Bank of America will provide card replacements until January 27, 2022. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. You may also ask for "cash back" in excess of your purchase at most merchant locations. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Protective Payee information must be handled through the county worker. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. What would I do if I was unable to activate my new Way2Go Card? Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. There is a $0.25 transaction fee for each call thereafter. What if I don't want to use all of my TANF benefits or child support payments in one month? Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. funds, etc . !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! If you have not yet received your card, you may in the coming days. The IVR and all vendor notifications are available in Spanish. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. No one will be able to use your card once you report it is missing. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. How can the custodial parent check their debit card balance? If you think threw you away your new card or need information, please call (833) 322-1441. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. . The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. What is the last date to request a BofA replacement card? For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Debit card users will need to pay for their fuel inside the station or kiosk. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. The developer provided this information and may update it over time. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! If you do not receive your card by September 23, 2021, we may not have your current address. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. Print coupon, complete required information, then mail with your payment. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. You do not need to have your old card number or speak to a representative. We do not need your PIN to work with your claim. How to Change Your Method of Payment How does the debit card (ePayment/Way2Go Card) work? Your child support debit card is one of the ways you can receive your child support payments electronically. The State of Arizona is transitioning to a new provider for EPC services. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Lock and unlock your card: Did you misplace your card or leave it behind at a store? $0.50 after the 3rd request (each call, each calendar month). Possible jail or prison sentences. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Login - Way2Go Website. Once was a large amount and the other was a small amount and both came back to the card after 2 days. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. A $5.00 card replacement fee will be deducted from your account balance. It is important to keep track of your balance. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. Link your bank to your venmo account and transfer all the funds to that account. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. ATM Denial for Insufficient Funds The payments disbursed to your EPPIC child support debit card will continue to be available to you. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Please note that it may take up to 60 days for check issuance. To unlock your card, you may call Customer Service. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! This is by far the most awful customer service I have ever dealt with. You are not allowed to spend more than the amount of funds posted to your account. *
On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Replacement cards will be delivered in 7 to 10 business days from the date you order it. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The Way2go Card Login is powered If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. A One Time Passcode has been sent to to submit Public record request online form reference number :
How do I receive my debit card (ePayment/Way2Go Card)? transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. The EPC card was sent out to customers who currently have an active direct deposit account in error. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. Access your card account information for free at. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! Press 3 if you have not received your card and need assistance. 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