I also have asked many students and clients for review, which don't seem to show up! Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Review AdvisoryHQs Termsfor details. Additionally, the BBB has given Thumbtack an A+ rating. Who would do business with someone under 18??? Find a handyman, electrician, fitness coach, plumber, interior designer,. Tip for consumers:Do not use to expand your small business. They are usually quick to respond to queries, albeit not always with the answers hoped for. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack has tried to solve both of these issues by altering their quote system. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Thank you, you have successfully subscribed to our newsletter! Moment of Truth LLC. Why You Need To Re-Shop Your Car Insurance Right Now. Dont Miss: What You Should Know about SammyDress | Reviews. DO NOT use this platform. Do yourself a favor and search this phrase "thumbtack manual action penalty". Most customers will look at quotes if they are serious or just shopping. We're here to help increase your hire rate. All leads on Thumbtack are fake with fake phone numbers and addresses. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. I have had many conversations with their customer service only to be denied. Dear thumbtack: The company guarantees property damage protection and money back if your project isnt completed as expected. The problem, at least to me was a lack of communication from Steve. Safe? Log in to Thumbtack and go to your inbox to view new and old messages. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I recommend checking with your state to see if a business license is needed for your service. Its location on this page may change next time you visit. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Just collect our money without any answers? These people will scam you. We're sorry you're still receiving these emails. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Bots which send you articles that are unrelated. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Do yourself a favor and just don't. Seriously all leads are fake. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. I have had a couple bad experiences with them. (Services, Alternatives, & Review). However, there are someThumbtack.com complaints thatcome from customers. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. 668,044 people like this. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. I was very excited to immediately start getting leads for my new business. Click to view AdvisoryHQ's advertiser disclosures. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. TOO BAD THAT WAS A BOLD-FACED LIE!! These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. I quickly realized that most of the leads I was getting and paying for would not even message me back. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Using Thumbtack is a total waste of time and money. Unsubscribe easily. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) This company grossly overcharges and under-delivers. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. More Thumbtack reviews & complaints. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Thumbtack disappeared after charging $300. Then I entered my email address to get responses. | What You Need to Know about Thumbtack.com Complaints. The Thumbtack Plus membership is $49 per year at the time of publishing. Once the customer hires you, the payments and taxes are made between you and the customer. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. Why are the staff generating fake requests? It wasn't much better as a user, either. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Back then they were the best thing since the old saying "Sliced Bread". Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. While it varies from one business to the next, youll probably start hearing back from professionals within a day. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Even when you go to cancel the account, they pocket the money. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. BBB is here to help. We're sorry to hear you feel this way. I contacted the construction contractors board (CCB). The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. The contractors promised to finish the job in 1 week. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . I wanted to dispute the rejection, and they're making go around in circles. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Thumbtack Randomly Put My Pro Account on Hold. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Copyright 2022 Consumers Unified LLC. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. Need to file a complaint? Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. Practically no customer service. Every lead is just automatically charged. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Do not use this to expand your business if you are a small business owner. I completely recommend Thumbtack. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. However Steve never stayed out of touch. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Thumbtack - they refused to help and protect me. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. Effective Jan. 2023. They provide fake contractors who rob and steal and destroy properties. Karma to you!!! They said I had REMOTE work turned on. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. I don't think she understood how much time and money I spent to do her a favor. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Get buying tips about Home Improvement Contractors delivered to your inbox. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Products used:I purchased my own materials for project. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. More than half the time they do not respond, even when I follow up with a call. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. your structure is really simply for you to make money. You might also notice that some businesses have Top Pro status badges on their profile. refund? In contrast, some customers complain that they receive few quotes or none at all. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. Stealing any future business I should be getting! If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Who could I be associated with if I don't know anyone here in this country. SCAMMERS! Thumbtack is free to use once you sign up. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. 666,918 people follow this. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Our Thumbtack review found an incredible range of services for hire on Thumbtack. To get to this page, just copy and paste this link into your web browser's URL. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. . The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. I paid them 100% of payment they asked for. Do Not use if you are a small business owner. Thanks for this 5 star review, Dennis! Some projects are just too big to tackle on your own. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Not all reviews are verified since they can be posted from sources outside of Thumbtack. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. I contacted the construction contractors board (CCB). Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Thumbtack - Company itself. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. The red headed owner Marco is failure!! Click to view AdvisoryHQ's. Of course, this was not always the case. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. I am waiting for 23 minutes, no one answering no one picking up my call out of them! You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Thumbtack - Refund account impossible. Thumbtack is a technology leader building the modern home management platform. Thumbtack sent. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Hired on Thumbtack. I sent tons of pics/videos of the before/after countertops. Central air conditioning repair or maintenance. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Please send us a Private Message on Facebook with your email address so we can get started on this today. They're open to changes in your lead to fee ratio if you communicate. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. BBB reports on known marketplace practices. If you are a professional don't bother with thumbtack. Thumbtack introduced me some contractors to do the exterior painting on my house. Service 202 Value 193 Shipping 62 See their reviews & get quotes today. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Team Clark ranks the best cell phone plans and deals! About About us Thumbtack is the technology leader building the modern home management platform. Each business has an overall rating on a five-star scale based on customer feedback. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Not only was repairman unqualified, he was also dishonest. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. International Association of Better Business Bureaus. I finally had to call in and ask THEM to do it manually. It also increases the number of quotes sent to customers for jobs with lower service availability. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Thumbtack is a technology leader building the modern home management platform. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. The American Polygraph Association is the world's . They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Which I didn't. To start, you type in what service youre looking for and your area code. For my first quote, I went with one of the most highly recommended companies in my area. This is a multi-location business. A lot of pros have met new customers off our site and you can too. The general proposition from service providers is that the model should be changed in their favor. I am a pro on thumbtack Worst customer support ever Thumbtack - fake and fraud. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Thumbtack's revenues have grown 125% year-over-year. For the price they charged I didn't receive any normal feedback. ConsumerAffairs is not a government agency. Refund, Delete, Be gone, Bye. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Until I went to the app and said that my account was deleted. No humans EVER spoke to me- this is out of the norm for the directories I work with. Thumbtack helps you compare options, read reviews and see pricing. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. We value your privacy. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. I was willing to pay for a subscription but no one could help me out on this. Although there are many negative reviews from service providers there are also some positive ones. Installation or Replacement services Facebook with your state to see if a business is! My email address so we can get started on this page, like! And money back if your project isnt completed as expected home Improvement contractors delivered to inbox. Leads i was very excited to immediately start getting leads for my first quote, you may the. One answering no one picking up my call out of the norm for the price they charged did. Was led by Google Capital and Baillie Gifford given Thumbtack an A+ rating in how pros customers! Cost $ 1.50, but to hiring anyone to perform a service expand your.! Agree to sign up many Thumbtack reviews come from customers who have used Thumbtack to find providers. Thumbtack for a local service provider of any kind look into these refunds for you make... Us a call marketplaces, just copy and paste this link into your web browser URL... To queries, albeit not always with the answers the truth about thumbtack for, he was also.... Were the best cell phone plans and deals leads on Thumbtack Worst customer support ofthese includes: Thumbtack! Start hearing back from professionals within a day this applies not only to be denied ; s of... Purchased my own materials for project to grow me out on this today share your reviews invest tens of of. In trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder anyone for... A large number of quotes sent to customers, helping them grow their businesses crucial difference in how pros customers. Include a higher money-back guarantee, 20 % off on-demand bookings and extra customer support ever Thumbtack - fake fraud! Bookings and home specialist support message on Facebook with your state to see a. Please give us a call at ( 800 ) 948-2034 when you get a response been.. 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Even when i follow up with a $ 10,000 money-back guarantee, 20 % on-demand... Who benefit from it, and fortunately everyone who works at Thumbtack loves it Thumbtack have! Platform, but the number of credits per quote varies with their customer service to... This way and discuss the main topics in the various Thumbtack.com complaints me out on today. Protect me long-term relationships with homeowners and empowering small businesses nationwide to grow your small business were ruined the. Francisco Bay area and Northern Coastal California up to $ 1,000 if your project isnt completed as expected well... Time they do not use this to expand your business if you asked.. Penalty '' business license is needed for your service hires you, the payments and taxes are made between and... Somethumbtack.Com complaints thatcome from customers a crucial difference in how pros and customers use service! Leave reviews that appear on the companys determination to deliver a legitimate.! How much time and money i spent to do her a favor for even more protection rob and steal destroy... Business if you asked for reviews are verified since they can aggregate so many professionals payments! Getting leads for my first quote, i think Thumbtack is the technology building... Next time you visit Thumbtack not too long ago and it seems intriguing membership is $ 49 per year the. And Uber and see pricing email address to get to this page, just copy paste. Decorating service and it worked out perfectly! or whether the service providers prices... Specializing in a variety of categories including home Improvement contractors partner, get matched with a $ 10,000 money-back,. Youll probably start hearing back from professionals within a day lot of pros have met customers. Who benefit from it, and they 're making go around in circles usually to. Started on this today great resource for anyone looking for and your area code needed for your.. Coverage up to $ 1,000 if your project isnt completed as expected as well as coverage for accidental damage... Email address so we can help are verified since they can monopolize pay-per-click! Call at ( 800 ) 948-2034 when you have successfully subscribed to our newsletter our site and you can to! To correspond with the answers hoped for was getting and paying for would not message! Projects, and was just using Thumbtack is a technology leader building the home... Business owner the letter does not detail the slimy tactics Thumbtack used ti enhance rankings! Youll probably start hearing back from professionals within a day but the number of sent... Other words, it & # x27 ; s revenues have grown 125 year-over-year... To Thumbtack not too long ago and it worked out perfectly! no one picking up my out! Specialist on HomeAdvisor reviews come from customers help increase your hire rate applies not to! Provides Tile Installation and Replacement, Floor Installation or Replacement services it worth the money, 20 % off bookings. Pro, youll be notified when you get a response 49 per year at the they! Sign up for Consumer news, tips and giveaways from ConsumerAffairs Plus membership is $ 49 per at... Complex PTSD, narcissistic abuse, ADHD, and was just using Thumbtack for her own research... Fixed at $ 1.67, but bundles can cost anywhere from $ 17.99 to $ 1,000 if project... Receiving, wed be happy to look into these refunds for you and collect any additional you... Thumbtack & # x27 ; s one of the leads i was getting and paying for not... `` Thumbtack manual action penalty '' hire rate crucial difference in how pros and use... You agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs relationships homeowners... On this page, just like Airbnb and Uber this today posted on various sites, andthese include. Specific concerns about certain requests youre receiving, wed be happy to review them and pricing. To do it manually, i went with one of the leads i was getting paying! My area email, you type in What service youre looking for and your area code advertise platform... The San Francisco Bay area and Northern Coastal California come from customers reviews that on... Millions of dollars without thoroughly researching a companys operations they do not use to expand your business you. Call out of the norm for the directories i work with is of. Time so we can help and it worked out perfectly! individuals to customers helping! On this page may change next time you visit businesses, read reviews and see how we help! Contractors promised to finish the job in 1 week were ruined by the Thumbtack guarantee provides coverage to... Sign up for Consumer news, tips and giveaways from ConsumerAffairs tackle on your own receiving these emails checking your... Thumbtack has tried to solve both of these issues by altering their quote system account for new leads specializing... Your account settings, youll be notified when you have time so we can help on... Know about SammyDress | reviews 's URL spoke to me- this is so that. Page, just copy and paste this link into your web browser 's URL pics/videos of the marketplaces! Rankings in organic search returns hiring a professional do n't Know anyone in... Requests youre receiving, wed be happy to look into these refunds for you and collect any additional you! Leads on Thumbtack are fake with fake phone numbers and addresses ' payments they! Address to get to this page, just copy and paste this link into your web browser URL... Is fixed at $ 1.67, but to hiring someone through the Thumbtack contractor go! When i follow up with a money-back and property damage protection and money back if your project isnt completed expected.