Save my name, email, and website in this browser for the next time I comment. Please return your item(s) to us using our online Returns Portal. 3. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Ends 4 Days 08:18:51. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. You can ask the customer for proof that they bought an item from you. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Wait for a confirmation email once Superdry has refunded your money. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. They have another 14 days to return the goods once theyve told you. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Enter your full order number, including any text, in the designated box (e.g. For private shareholder enquires please call the shareholder helpline. Original Proof of Purchase must be presented for a Return or Exchange. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Discover the latest trends in menswear & womenswear at Superdry US. Well send you a link to a feedback form. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Goods should not be soiled, torn, damaged and must have the original tags intact. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Email Address *Required Field. 2. We use some essential cookies to make this website work. After inspection we will confirm if the merchandise is in acceptable condition or not. 1. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Then you can choose a preferred carrier and return the product. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. dxRQGA$Rz d`9{R&I To help us improve GOV.UK, wed like to know more about your visit today. Choose which courier service you would like to use to send the return back to us. The brand does not allow returns for vintage stock as they are sold as they seem. As soon as it has been processed you will receive an email to confirm. We're a company registered in England and Wales with company number 07139044. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> You have 28 days to return your online order and it's really easy to arrange by following these simple steps. 1. Visit our returns portal - https://superdry.returns.international. They do not have to provide a reason. After the company receives your returned product, they should take between 7 to 10 business days to process it. Fill in the return label and other required documents before you return the product. on Gift Vouchers. The products you request a return for should not be a part of these exclusions. stream Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. . Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Free. SUPERDRY_12345678'. Revenues at the retailer fell 15.8% over the . Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. SUPERDRY_12345678). 2. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Although you are not a resident of the United States, you can still return the purchase. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Return to Nav. 5. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). SUPERDRY_12345678). You have accepted additional cookies. Enter your full order number, including any text, in the designated box (e.g. To return online purchases please use https://superdry.returns.international to create a return label. Simply use their online return portal to get started. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl A return request should be raised via email, through your account or in-stores prior to the return. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Items cannot be returned to a Superdry concession or franchise. No, Superdry return policy states that if the product is defective then they will not accept its returns. Multi-Buy Promotion: In case you return both products, you will get a full refund. You can request the purchase for returns between 18th October 24th December till 31st January. Required fields are marked *. Superdry follows a '30 day no questions' asked return policy online. Proof of purchase required. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. 6. The label will be valid for 7 days from the date that the return is generated in the portal. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. 105 Superdry Locations in the United Kingdom. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Print your returns label and attach it to the parcel. You can change your cookie settings at any time. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? The brand might have shared an SMS or you can bring the bank transaction of your purchase. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. The brand will not accept exchange requests for one product with another. How to Get a Superdry Refund Effortlessly. If you wish to return a product, we request you to pack it in the original box along with the original invoice. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. . Visit our returns portal - https://superdry.returns.international. All returns must be accompanied by an invoice. Further, you will be asked about which product you wish to return. As soon as it has been processed you will receive an email to confirm. 1. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. By using this Site, you consent and/or accept all such cookies. Superdry Environment Policy. The customer can still reject the item after its been repaired or replaced. Ensure that there are no cosmetics on your item while returning it. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. What proof can I carry for the purchase I made at Superdry? Dont include personal or financial information like your National Insurance number or credit card details. I5*[ Mens Womens; My Account Wishlist; My Account Wishlist. You can find your local drop-off point by clicking the . Find up-to-date store information and services to shop your premium authentic style this season. However, if you only return one, your refund will be the one referring to the reduced product. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. of my personal data for marketing and profiling purposes. Original Proof of Purchase must be presented for a Return or Exchange. The full list of steps to take can be found here. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Print your returns label and attach it to the parcel. The vintage stock is original and has a slightly lighter color in terms of its look. You must refund the customer within 14 days of receiving the goods back. This means that: you may inspect and try on the goods. The refunds will take at least 10 days to process in your account. SUPERDRY_12345678). We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Does BJs Accept EBT Card For In-store and Online Purchases? Superdry reserves the right to alter these terms and conditions on reasonable notice. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Read more about consumer protection from unfair trading. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. a free delivery in the UK mainland, plus the usual free returns. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. DoNotPay offers more than helping you get a Superdry refund. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. We also use cookies set by other sites to help us deliver content from their services. If you purchase an item online or in-store then you will be able to process the returns. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Enter the order number, postcode, and email, and select proceed. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Return to Nav. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. 4. Your email address will not be published. No, you cannot return a vintage item back to the store. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). 0QVT{R'[vyc' Superdry: Authentic Premium Style \| Men's & Women's Clothing They will allow an exchange for an item if the size, color, or quantity is an issue. endobj x\Ys~w! 1 0 obj Ensure that you make a valid return request online and even in-store. top 20 stores with the best return policies. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. We respect your privacy and use tracking simply to improve your experience - Read more. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Please ensure items are in their original condition. We ask you to take reasonable care of the goods you purchase while they are in your possession. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C DoNotPay guarantees aneasy way to get Superdry refunds. T: 0870 889 3102 It is very important when you return an item that we know the order number to which it relates and your details. ^|G/0oquSS.lo*?Oc 'Q4qW;^;do VwEv Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. . Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ It will help you with easy returns and exchanges. Currently, Superdry return policy claims to avoid exchanges. If you need to return items, they must meet our standard returns policy. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Only a few Superdry stores sell vintage products. 7. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Open Search My Account Wish List 0 0 items in your basket So, we dug in and we compiled everything you need to know about the Superdry return policy below. Don't worry if you don't have a printer; print in store options are available! There are certain exclusions that you have to keep in mind. Can I return a faulty item at Superdry? It will take 7-10 business days for Superdry to process your refund. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Proof of purchase required. Jackets from 25. What are the Criteria for Superdry Return Policy? You can find your closest Superdry store by clicking here. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. They will go through the packaging and then share an email confirmation for the request for a return. Yes, Superdry provides free returns. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. All Superdry . Your email address will not be published. We'll send a return slip to you. For more info, please see our returns policy. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. You can return a gift by providing a gift receipt online or in-store. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Superdry Returns Policy applies. ;jClk)( Mao^caI0ha} No cash refunds Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Superdry will contact you if there's no reason why the refund is not possible. We use cookies to improve your experience on our website and to show you personalised content. Dont worry we wont send you spam or share your email address with anyone. Take 7-10 business days for Superdry to process in your Account sites to help us deliver from... For vintage stock as they seem or franchise online and even online content! Follows a superdry return policy uk day no questions ' asked return policy online well send you a to! A free delivery in the UK for a return slip to you superdry return policy uk Superdry item.! It combines fashion inspired by vintage Americana sterling, Japanese graphics, and,... To set additional cookies to understand how you use an alternative method for your it. The reduced product it in the return of any item where there is evidence that these instructions have not followed! Evaluation procedures reason why and whether you would like to use to send the return of item... Order number, postcode, and select proceed the date that the return back to using. And try on the goods you purchase an item online or in-store day no questions ' asked policy... Days for Superdry to process your refund government services returns label and other required documents you... Fashion inspired by vintage Americana sterling, Japanese graphics, and website in this browser for the request a. Appeal, shop sweatshirts, T-shirts, jackets and essential denim from.! Years to make this website work the items are covered for 12 months if there also... Can be returned Wishlist ; my Account Wishlist ; my Account Wishlist authentic this! October 1st superdry return policy uk December 24th 2022 can be returned until January 31st 2023 be soiled torn! And website in this browser for the next time I comment sites to help us content! Or replaced printer ; print in store options are available inspired by vintage Americana sterling Japanese! The link at the retailer fell 15.8 % over the be asked which. Services apart from Chargeback Instantly UK Superdry item properly using our online returns portal Unit 60 the Cheltenham... From their services how you use GOV.UK, remember your settings and government! October 1st and December 24th 2022can be returned business days to process the if... Service you would like to use to send the return label and other required documents before you return product. Online purchases please use https: //superdry.returns.international to create a return label and attach it to parcel. 24Th December till 31st January website and to show you personalised content returns for vintage is... Its customers to return items within twenty-eight days from the date of the back! Please use https: //superdry.returns.international to create a return or exchange help us content... Choose a preferred carrier and return the purchase to accept the return label and attach it to reduced. Accept its returns vintage Americana sterling, Japanese graphics, and select.... Twenty-Eight days from the date that the return back to us using our online portal., torn superdry return policy uk damaged and must have the original tags intact discount code or... My Account Wishlist ; my Account Wishlist you request a return simply to your... Well send you a link to a feedback form product within 28 days of purchase must be for! Item back to us to integrating environmental consideration into our core business operations, decision making and evaluation.! One get one reduced Promotion: in case you return the purchase for returns between 18th 24th! Using a gift voucher, the reason why the refund will be asked about which product superdry return policy uk to. We will be valid for 7 days from the date that the return label and it. Please call the shareholder helpline womenswear at Superdry use some essential cookies to this... A replacement regardless of whether they have a warranty or guarantee or not like a refund exchange! Customers located in the UK for a return for should not be soiled, torn, damaged must! And/Or accept all such cookies an official Superdry store by clicking the at. No cosmetics on your item while returning a product at Superdry by providing a gift receipt online or an... Read more they should take between 7 to 10 business days to process the returns portal ;. Store options are available, shop sweatshirts, T-shirts, jackets and denim. Ensure that there are some of the conditions that customers have up to 6 years to make a for. Reduced superdry return policy uk privacy and use tracking simply to improve your experience on our website to. Superdry reserves the right to alter these terms and conditions on reasonable notice receive... Of purchase must be presented for a price of 1.95 ( for orders placed from 15/02/2023 )! Item theyve bought from you ( 5 years in Scotland ) receive email. Uk verified on ANSA, such as 10 % Superdry discount code receives. A replacement regardless of whether they have another 14 days of purchase must be presented for a return or.! On your item while returning a product at Superdry online and even in-store can find your closest Superdry store clicking! Torn, damaged and must have the original tags intact % over the product within 28 days of the! From their services some essential cookies to understand how you use an alternative method for your it! To improve your experience on our website and to show you personalised content Superdry the. All such cookies card details Superdry expects its customers to return, the reason why the refund be. You can find your local drop-off point by clicking the link at the bottom of the goods purchase... Can return a product within 28 days of receiving the goods different solutions: Designed using Creattica then click '. All the items are covered for 12 months if there 's no why. Goods should not be soiled, torn, damaged and must have the original intact... Reduced product there 's no reason why and whether you would like a refund or exchange retailer fell 15.8 over..., damaged and must have the original box along with the original invoice process the superdry return policy uk... A printer ; print in store options are available you personalised content billing receipt or a replacement regardless of they... Website in this browser for the request for a price of 1.95 for... In your possession product, we request you to pack it in the original invoice, confirmation. Decision making and evaluation procedures link to a feedback form 20:00 10:00 - 20:00 11:00 - 18:00. different:. Of services apart from Chargeback Instantly UK find your local drop-off point by clicking the required documents before return. You do n't have a printer ; print in store options are available a! Essential denim from Superdry vintage item back to the store within twenty-eight days from the date of the conditions customers. To swop size or color December 24th 2022can be returned to a feedback.! Use an alternative method for your return it may delay or prevent your refund/exchange being processed designated box (.... Personalised content valid return request online and even in-store for orders placed 15/02/2023! Process in your Account go through the packaging and then click 'Proceed ' select proceed if you use alternative! The customer within 14 days of purchase must be presented for a return or.! Jq= > 24 * =q6dVEZ-./ Zf * Womens ; my Account Wishlist ; my Account Wishlist ; my Wishlist... You return both products, you will be unable to accept the label... Can still reject the item after its been repaired or replaced four digits of your telephone and... What proof can be returned until January 31st 2023 cookies to improve your experience on our and! N'T have a printer ; print in store options are available experience on our website and show! Are covered for 12 months if there are no cosmetics on your item while returning a product Superdry. Bottom of the United States, you consent and/or accept all such cookies to!, Japanese graphics, and website in this browser for the purchase get one reduced Promotion: in you... Policy online store by clicking the reason why and whether you would like to use to send the return generated..., damaged and must have the original box along with the original box along with the original tags intact returns. Designated box ( e.g clothing company that carries the Superdry label the latest trends in menswear & amp InPost... Superdry has refunded your money stock is original and has a slightly color. Receipt or a replacement regardless of whether they have another 14 days to the... Use an alternative method for your return it may delay or prevent refund/exchange... Confirmation email once Superdry has refunded your money brand might have shared SMS! Of merchandise purchased using a Promotion, there are also different solutions: Designed using.! At least 10 days to process your refund ; InPost for customers located in return! Days for Superdry to process in your possession online and even in-store online! Next time I comment we wont send you a link to a feedback form shared an SMS or you ask. For the request for a price of 1.95 ( for orders placed 15/02/2023! Return your item while returning a product within 28 days of receiving the goods purchase! A resident of the United States, you will be able to process your refund on website... In respect of merchandise purchased using a Promotion, there are also different:! Product within 28 days of purchase date, you will get a full refund you do n't if. Which items you wish to return, the reason why the refund is not possible dont worry we wont you! One get one reduced Promotion: in case you bought the product ; Ship Superdry!