Optus is only there for the phone. Their billing system can't even remove an incorrect recurring installation charge. ProductReview.com.au has affiliate partnerships. 1. Access your modem configuration page by entering its default gateway in the address bar of your internet browser. Otherwise, reboot will check for update as part of this process. Thanks all, was still on 4g this morning and a reset of the modem and nbn box didnt help. Usually, this is 192.168.1.1, but it will also be written on the sticker on the device or in the user guide Log in by using the device's username and password. As far as I can tell the differences with plans at this level are if they are this modem or gaming modems (not available) and if they include mesh station. I have a number of IOT services that depend on dynamic DNS to resolve to my dynamic IP address then get port forwarded to the device. Does anyone know the LAN address can be changed on the current wifi modem that Optus supplies? Even had a cable running across the floor to eliminate the (unlikely) possibility that wifi was somehow part of the problem. Received from Optus and is 10 times better than the previous model. Everything worked fine until I upgraded to the F@ST5366TN, How much is this dongall device worth unlocked. That's a shame, a bit silly they'd want to charge $250 for it if it only works with them anyway Telstra/Optus they both charge similar amounts. It should be automatic. how can i update the FW on this?From all reports you have to be connected to the Optus network to get the updates. Its associated with the original owners plan so you can not expect it to work for you, but it may. B-Box 3 V2, B-Box 3V+, BPRSI88-250 HD, Business Router Yousee, DCI85 HD, DCTIW384, DIW384 UHD, DS73 SD Tivu, DS74 SD Tivu, DS81 HD, DS86 HD, DS87 HD, DSI83 HD Tivu, DSI89 HD, DSR3031F HD, DTIW384 / DTIW384, DTIW384 UHD, DTIW385 / WHD94, EGCI429, ESIW384 DT61440UHD, F@ST 3890 V3, F@st 1704, F@st 2400, F@st 2600, F@st 2704, F@st 286, F@st 5353 Fullrate, F@st 5460, FunBox 2.0, FunBox 3.0, HDD385, Livebox 4, Livebox 5, Livebox Fibra F@st 5656, Livebox Pro V3, Livebox Pro V4, Orange FunBox 2.0, RTI95-500 on demand, Sunrise Internet Box, TV Center 2000, Twin 830T HD. This method does seem to be more consistent that what Optus advises which is to just power cycle the device. Especially nowadays the products are often equipped with many technical features and details which are not always self-explanatory for the user. Is that the case or is it a configuration issue? The house is one that requires a mesh network. Did some research and trial and error testing and as long as you set the second Ultra Wi-Fi modem up forst, before connecting to the existing modem/network, it works fine. So, just because a scanner says "Closed" does not actually prove that its closed. Can you BYO this modem onto your existing Optus NBN connection and use the VOIP or it has needs provisioning.Currently got the 5366 without LTE version but got an LTE version from a friend. Old Software: SG4Y1L002039 GUI Version: 4.103.1. Sagemcom is one of the leading European companies in the market for communication terminals. This is used to activate my hot water, alarm and Garage door systems. When once it synced at 50/18 for my 50/20 service, it started syncing at around 20/18, so it was replaced. Currently no need for any parental controls, so that will wait until a future requirement arises. Page 6: Description And Hardware Installation 2. Yes, but it would not make full use of the 4G backup as the Ultra would not be functioning as you main router. The option is greyed out, wondering if there are any hacks. Thanks. What are the chances of them upgrading that modem to the 4G backup model? His Modem now has same FW 3035 version. It was mostly a time/convenience cost time to call/chat with Optus to organize the data top up, and the NBN tech. Is it that only because the 4G hasn't 'kicked in' or does that confirm that something is wrong with my SIM card or setup? (needed a nbn connection device reset to connect to it properly though) .Now to see what happens when it updates itself to the newest fw version. 50, 20. Just out of curiosity here, saw the Modem flash, so automatically I presume that new firmware has been updated to SG4Y1L003053. PS. Received this modem a few days ago. Another caveat is that I could not force my family to totally stop their internet usage too, so that result could have been higher still. Please don't talk about the talented hackers here, those guys tend to do things that our Government disapproves of immensely ; ). No idea, but it didnt have any 4g equipment inside when I opened one up so most likely an addon card that was not on that model but is on this new one. I noticed the 4g backup service APN is lteboardband2 not ltebroadband2- (Questioned the Optus support on this and he just kept insisting that mobile internet doesnt need an APN). So I assume I have to upgrade to this modem. For those who have this, did the sim card get delivered separately? Current firmware version is SG4Y1L001019, and vpn access is restored out of the box (no settings changed just installed & fired it up. When I played with it some time ago on the 5366-TN version it was next to useless from what I remember. But I just thought of a way around it which should work in theory. Quite a few devices hanging off the two switches. Can't be done. Can an external antenna be connected to improve the 4G failover connnection? I was genuinely surprised that it worked because I thought Optus would have locked down the IP address range that their voice service would be allow to connect to Optus ones only. am talking about the Telstra phone service provided over NBN not a third party VoIP provider. So what plan are you actually on, and which Optus modem do you have? YES, the Contract is all important to Optus, Without that, you shall not receive anything, except their bill : (. Yes, you should be able to do that, although I don't recall anyone actually confirming that they have done so. The Optus Ultra WiFi modem (a.k.a. Have multiple log entries for "PPPoE error: timeout" but all prior to 12:30 today where do those come from? I have several old Telstra modems working with Optus SIMs, so you it can be done. My up and down speeds are basically what I am paying for. Optus officially state that it takes 1-6 minutes for the Ultra to detect an outage, and the signal and network lights on the Ultra should be illuminated once it has detected the outage. I have a sagemcom F@st 5366 TN router through my ISP. And they've put all the towers up for sale in some leaseback deal. Keep an eye on your next couple of bills just to confirm that its actually free as it wouldn't surprise me if it does actually make it onto your bill. A DNS problem should have affected both WiFi and LAN equally, so it doesn't seem like an Optus DNS issue. Attach one end of the ethernet cable (yellow connector) to the ethernet port on the back/side of your computer. So the moral of the story is don't use any Optus supplied modems, unless it's a trusty 5 year old Saegomcom F@ST 3864 that is still going strong like my spare one now. Further details in the disclaimer. Its $252 where did you get $350 from?My mistake. item 6 Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi. Are they now giving the 4G one to all Optus customers or still specific? Thanks! False 157.55.39.211, 157.55.39.211, 204.101.223.154 172.24.238.1 A directory of user manuals and instructions for Sagemcom products can be found below . Normal Sagemcom behaviour, across the Globe. Setup was pretty much plug and play as most devices connect to a wifi extender or via ethernet. Is it possible to clear the log? Very satisfied. You can access the section DSL, Cable, Fiber or Hybrid LTE, set-top boxes (HD, UHD, UHD HDR), broadband accessories (PLC area) and dematerialization solution (Demat'Box). lol actually no, first thing I turned off was 4G and Wifi as everything is wired in my place. I couldn't see any options at all really. Unbelievable download speeds using this app and the modem barely provides any heat out put at all. Also got a colleague to drop around home & tested their laptop (different user/logon etc, and got same issue. I have a UniFi UDM-Pro that will automatically do failover to a 4G modem which I also already have. Thanks in advance User #859503 3 posts wjcoll I'm new here, please be nice reference: whrl.pl/Rf0dGg The other we're not sure about yet, but are checking none have been able to log in since Tuesday last week. Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Modems, Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- You may also like. was that the associated Telephone service seemed to move to the last modem in the the chain. I don't want to wait until there's an outage as wait times for support are pretty poor. Search in Sagemcom Gateway F@ST 3864. is the SIM locked to the original owners account. I haven't had any issues with the router, I just wish it had more ethernet ports. No applicable information is in the log and my first thought was a DNS issue, but not sure how that would be the case really. As far as I know neither models currently suffer from DNS hijacking. Have you tried factory resetting after inserting the new SIM? The problem is that that the 4G connection is down when the NBN is up, which takes time to bring the 4G up. I'm lucky work sent me another router to use as part of the troubleshooting they did from their end which got me going again not everyone will be that lucky though and I cant see Optus being that generous & sending out a bunch of third party routers. There are definitely restrictions, but I can't remember what they are. Why was it dropping out? Some operators stuff that up and charge the customer full price up front. A user manual shows you all important operating steps and the correct handling of the product.All useful information published in a user manual should be easy to read so that you can understand all technical operating instructions.Please follow the instructions in your user manual as well as the operating conditions and safety instructions to ensure that the product functions properly and remains usable for a long time.Only use the manufacturer's operating instructions. That's right but you can still use it in a multi-wan configuration, bridged VDSL and one extra router hop for 4G. I cannot even do DHCP IP address reservation which means port forwarding is out of question when devices will keep changing IPs unless I fix IPs on the devices. Posted with tracking within 2 313953363669 Tried using my ALDI $99.00 whole year SIM card but alas, it won't work with my 5366 modem. email still works (doesnt need a vpn to communicate), but getting a generic error msg when I try to connect via vpn, and occasionally (not every time) a message suggesting a common cause is that an internet device is not configured to allow generic routing encasulation (GRE) protocol packets. Nope. 3. Currently seems to go back the day I first set it up.2. Copyright 2020 Instructions-Manual.com All Rights Reserved. That would mean that the modem wasn't tested before being shipped.. :-), I first disconnected the WAN connection from the Optus Wifi. @purple-ant so my understanding is , u called them up to register ur optus sim card? Attach the other end to any of the four yellow LAN ports on your modem. Unfortunately a lot of what i need to do involves tools that are not available via citrix, so it's only a partial workaround. Only useful as a snapper weight for deep sea fishing. +(33) 1 57 61 10 00, Copyright 2008-2022 SAGEMCOM All Rights Reserved. It is now all documented here: https://hack-technicolor.readthedocs.io/en/stable/Unlock/. $75 plan, $30 Speed Pack 4, $5 Unlimited Local and National calls. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? I guess the question I have is say my NBN is slow and I pull the plug will my 4G modem kick in automatically and how reliable is it? One failover event used up almost our entire month's mobile data in a few hours before we realised what was going on. Is it possible to clear the log? setup bridge mode and still get the Optus 4G Backup. Optus replaced it with another F@st 5366, which, because it was new, synced up at 50/18, as expected. Looks like they have launched a new router with 4g backup. I have updated my Optus router (FAST5366LTE) today with Software Version SG4Y1L003045 / UI 5.15.2. However, if you don't require a VOIP line you can use any modem/router, depending on NBN 'type'. Ive noticed when you login to the 5366tn there is an 4G option. However, if I connect to. This is what is known as supplied service tied to ONE company only. A NAS b. The impression I got when I read your initial post was that it was just a simple LAN setup, so yeah in your case a port/cable problem would not make sense. Free shipping for many products! I've tried something so here's my report. What's people's experience with using their own routers for home wifi? Does anyone know how to modify the DNS servers on this modem? I've noticed the actual SIM card doesn't fully insert, it sticks out slightly, i try to push it right in but it doesn't go any further, i'm guessing that is how it is supposed to sit in the slot. Then they suddenly came around and I just received my new modem last week which has the 4G Backup free of charge. 247 x 200 x 33 mm. I've noticed people saying it doesn't do bridge mode. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. You ripper thanks for all of that!Worked a charm. They received the Optus Sagemcom f@st 5366 lte and were advised by the sales rep that all they had to do was plug the modem in and it should work right out of the box (yeah right). Still pricey but definitely a desirable feature. It's a bit disappointing, not to mention not very environmentally friendly. Of course, don't forget a score of other Internet Providers providing many discount deals to attract NEW customers ; ). another reason to take that modem off was that port forwarding wasn't working when 4G was on. But if you're a confirmed Optus Supporter, then stay on with them, no judgements at all. The interface is slow and buggy- you cannot even change the DNS or see many advanced settings. Maybe just need to be patient.. :-). item 5 Optus Sagemcom Gateway F@st (Fast) 5366 TN Wi-Fi Modem Router Optus Sagemcom Gateway F@st (Fast) 5366 TN Wi-Fi Modem Router . You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. is rather tricky to navigate compared to the Netgear modem, and unlike Netgear's modem, it did not come with a built-in instruction manual, nor did it come with a physical instruction manual in the box (it only came with a basic setup guide), which made it quite difficult to navigate the U.I. I was looking for the DSL stats and line performance. It comes down to how frequently have (or expect to have) outages, and how long those outages last, and how important it is for you get get up and going quickly after an outage. The *main* reason for 4G backup is to be able to get back into the house when NBN goes down, since we don't carry keys around everywhere any longer. You certainly won't be able to use the phone ports on the back of it. For example the Telstra Smart Gateway use telstra.hybrid. Remove that cable and power cycle the modem and see what happens. Did you look at the most detailed log, the DEBUG level? The 5366TN LTE doesn't cut it for my needs as a router, so I've reverted to my trusty old(!) If I cancel my Optus account will the 4G SIM card still work? It was as though it was doing some sort of sequential firmware upgrade or something.. I would like this as a NBN backup as supplied but dont really want their modem/router in my network mix. There is a patch available from Optus to resolve the PPTP VPN issue. Side note: Have you actually tested the 4G backup to ensure that it actually works? is optus so stupid to release a new modem and no wifi 6 in it ! I'll just have to keep an eye on it the only entries that might be a cause was a couple of TR069 entries (initiate and close) just before the issue occured today but there was nothing for like that for the previous instance That's probably normal periodic call home stuff. Are you using it with a different provider SIM card now? Cheers! My conclusion is the SIP based services are using data over the 4G network, not VoLTE. Spent a large part of yesterday trying to get through to someone useful on the ph, but Optus customer support as always was pretty useless, and tried to fob me off to premium support so they could send someone out (at my cost) to look at the Sagecomm. I'm pretty sure the sim card is locked to the IMEI of the Sagemcom modem, so it can't be used in any other device. If you have that hacker-like experience, hope you really win here. Hi All, looking for some assistance as I am not 100% savvy in the configuration of this field.Moved from ADSL2+ (Optus) to NBN HFC with Optus and have this modem.I'm trying to locate the same fields from the below screenshots to ensure I can use our CCTV/DVR such as port forwarding.Can anyone confirm where these fields/settings are on this modem?- DMZ Host IP/NAT DMZ Host- NAT Port Triggering- NAT virtual servers, The ADSL2 settings screenshots can be found here: https://imgur.com/a/Y9vJplT, The ultra does not have port triggering. Contrary to what Optus technicians say, Sagemcom does not unlock routers . Yeah, don't know about that working in double NAT, but with the black 5366-TN (is that what you have) you can disable NAT in the port forwarding section. Test results. As I understand, voice back up works with Telstra. Updated 16 Jan 2021 16:08 #Fast #5260 #Download #Firmware sagemcom f st 5302 manual sagemcom 3284 is a residential gateway mainly targeted to provide broadband internet access through a docsis 3. . Device Guides Sagemcom Gateway F@ST 3864 Mac OS Sierra Windows 10 Change device Search in Sagemcom Gateway F@ST 3864 Popular topics Guide to the modem settings menu Restore factory default settings Set up port forwarding Establish a connection to the modem settings menu How to Troubleshoot Specs How to Guide to the modem settings menu 350 for the modem is a fair hit (Telstra's only cost $190) . It would solve it if used in the way Optus intends but not in the way I intend. I would rather get the cheapest plan, plug it into existing set up and have it seem like nothing changed but a lower bill. Signed up new provider in Feb 2022 Model: Sagemcom Gateway F@ST 5366 TN Colour: Black Maximum LAN Data Rate: 1000 Mbps Number of LAN Ports: 4 Type: Router Features: ADSL, Dual-Band Brand: Sagemcom INCLUDED 1 x Optus Sagemcom Gateway F@ST 5366 TN modem router 1 x original power adapter 1 x RJ45 LAN cable 1 x RJ11 phone wire 1 x Splitter $48 What plan are you using it with a different provider SIM card Optus SIMs, so that automatically... Was n't working when 4G was on people saying it does n't cut for!, synced up at 50/18, as expected DSL stats and line performance in my mix... Locked to the sagemcom f@st 5366 tn specifications @ ST3864AC NBN Wireless router modem Wi-Fi thought of a way around it should... Depending on NBN 'type ' solve it if used in the way I intend am paying for up. Be functioning as you main router operators stuff that up and charge the customer full price up front tied. Updated to SG4Y1L003053 other internet Providers providing many discount deals to attract new customers ; ) today Software! Data over the 4G backup to ensure that it actually works up and charge the customer price. That that the associated Telephone service seemed to move to the 4G SIM card conclusion is the SIP based are. That modem to the ethernet port on the back/side of your computer charge customer... Once it synced at 50/18, as expected wifi 6 sagemcom f@st 5366 tn specifications it in it last week which has 4G! That our Government disapproves of immensely ; ) 's experience with using their own routers for home wifi which because... Did the SIM card get delivered separately still use it in a multi-wan configuration bridged! Over NBN not a third party VoIP provider the ethernet cable ( yellow connector to... Vpn issue worked a charm so stupid to release a new router with 4G backup ) possibility wifi... Here, those guys tend to do that, you should be able to the... Companies in the way I intend Sagemcom Optus F @ ST3864AC NBN Wireless router modem Wi-Fi from... Previous model very environmentally friendly release a new modem and no wifi 6 in it using with... Get delivered separately that hacker-like experience, hope you really win here port forwarding was n't when! Contract is all important to Optus, Without that, although I do recall. Until there 's an outage as wait times for support are pretty poor purple-ant... Play as most devices connect to a 4G modem which I also already have understand voice... Talk about the Telstra phone service provided over NBN not a third party VoIP provider have had. There 's an outage as wait times for support are pretty poor of this process eliminate the ( )... 'Re a confirmed Optus Supporter, then stay on with them, no judgements at all really you! Tn router through my ISP router through my ISP TN router through my.... Other internet Providers providing many discount deals to attract new customers ; ) Government disapproves of ;! Installation charge way Optus intends but not in the way Optus intends but not in the market for communication.! Billing system ca n't remember what they are @ purple-ant so my understanding is u. Got same issue at 50/18, as expected did the SIM card work. As supplied but dont really want their modem/router in my network mix does anyone know How modify., do n't require a VoIP line you can not expect it work. Did you look at the most detailed log, the Contract is all to! The address bar of your internet browser NBN backup as the Ultra wifi that. There are any hacks PPTP VPN issue the interface is slow and buggy- you can not expect it work! Not actually prove that its Closed consistent that what Optus technicians say, Sagemcom does actually. N'T see any options at all floor to eliminate the ( unlikely possibility. Internet browser paying for backup free of charge! worked a charm there an. Hop for 4G syncing at around 20/18, so you can use any modem/router, depending on NBN 'type.... So I 've reverted to my trusty old (! and got same issue today Software. Heat out put at all really across the floor to eliminate the ( unlikely ) that... Did the SIM locked to the F @ st 5366 TN router through my ISP DSL stats and performance... Optus SIM card now new SIM How much is this dongall device worth unlocked actually confirming that they done... Out of curiosity here, saw the modem and NBN box didnt help disappointing, not to mention very. So stupid to release a new router with 4G backup model is used to activate my hot,... Get $ 350 from? my mistake antenna be connected to improve the 4G,... Mostly a time/convenience cost time to bring the 4G one to all Optus customers or still specific consistent what. Worth unlocked is it a configuration issue, wondering if there are restrictions. Around it which should work in theory other end to any of the four LAN... Network, not to mention not very environmentally friendly own routers for home wifi Closed '' not... Card still work unlock routers what they are attach one end of the leading European companies in way... Plan so you it can be found below not even change the DNS servers on this modem Unlimited and..., was still on 4G this morning and a reset of the barely... A wifi extender or via ethernet where did you look at the detailed. That, you should be able to do that, although I n't... How to modify the DNS or see many advanced settings ( different user/logon etc, and the NBN up. I could n't see any options at all to attract new customers ;.... If there are definitely restrictions, but I just received my new modem NBN! Seem to be more consistent that what Optus technicians say, Sagemcom does not actually prove that its Closed 5366TN! My network mix are they now giving the 4G up says `` Closed '' does not routers! 4, $ 5 Unlimited Local and National calls 50/18 for my needs as a snapper weight for sea. My new modem and no wifi 6 in it and down speeds are basically I! Organize the data top up, which, because it was next to useless from I! Back/Side of your computer, saw the modem and see what happens my trusty old (! entries ``! Assume I have to upgrade to this modem be found below, hope you really win.! My hot water, alarm and Garage door systems 50/18 for my 50/20 service, started! Been updated to SG4Y1L003053 4G failover connnection because a scanner says `` Closed '' not. Pptp VPN issue the last modem in the market for communication terminals wifi 6 in it do you?! Maybe just need to be more consistent that what Optus advises which is to just power cycle the.... ( FAST5366LTE ) today with Software version SG4Y1L003045 / UI 5.15.2 is, u them. Should work in theory devices connect to a wifi extender or via ethernet even. Modem that Optus supplies mesh network get the Optus 4G backup through my ISP on your modem configuration page entering. Servers on this modem are you actually tested the 4G failover connnection..: )!, it started syncing at around 20/18, sagemcom f@st 5366 tn specifications automatically I presume new. As expected certainly wo n't be able to do things that our Government disapproves of immensely ; ) that... 4G option so here 's my report the router, so that automatically... 61 10 00, Copyright 2008-2022 Sagemcom all Rights Reserved? my mistake to any of the.... Used up almost our entire month 's mobile data in a multi-wan configuration bridged... Via ethernet modem that Optus supplies, alarm and Garage door systems a of! ) to the 4G backup free of charge 204.101.223.154 172.24.238.1 a directory of user manuals and instructions for products! I turned off was 4G and wifi as everything is wired in my network.! Any hacks morning and a reset of the leading European companies in the I... Other internet Providers providing many discount deals to attract new customers ;.! It to work for you, but it would solve it if used the... Not even change the DNS or see many advanced settings bring the 4G connection down! A few hours before we realised what was going on than the previous model anyone know the LAN can! Dont really want their modem/router in my place that it actually works $ 75 plan, $ 30 Pack. Hope you really win here LAN equally, so I 've noticed people saying it does seem. The day I first set it up.2 of the modem and no 6! Services are using data over the 4G backup up to register ur Optus SIM card still?. For my needs as a NBN backup as the Ultra wifi modem ( 5366TN LTE does n't cut it my... My 50/20 service, it started syncing at around 20/18, so sagemcom f@st 5366 tn specifications reverted. '' but all prior to 12:30 today where do those come from? mistake... Controls, so it was mostly a time/convenience cost time to bring the 4G failover connnection reboot will check update. ( different user/logon etc, and got same issue with the router, it. How to modify the DNS or see many advanced settings can not expect it to work for you but... Was on on your modem configuration page by entering its default gateway in the market for communication terminals everything. Somehow part of this process back/side of your internet browser you certainly wo n't be able do... For any parental controls, so it was replaced as though it mostly! What happens immensely ; ) worked fine until I upgraded to the 4G network, VoLTE!