It was about the crew, Ross says. Today I was told they could not even estimate when I might receive a refund. When calling they say it is pending. CC Help Jenn READ ALSO: 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. Chase could really not make sense of the explanation as to why it was being declined. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. >> Next: What Credit Cards Provide the Best Travel Insurance? But many misunderstand them with specific regard to bankruptcy. 2022. There is no federal government agency that regulates cruise customer-service issues (e.g. According to a filing with Florida's Dept. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. Your best course of action is to file a credit card dispute. It is just so sad. LauraS That cruise was cancelled due to the pandemic. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. We had disputed the charge with Chase, and they will cont. The line said it has refunded a. It's not worth the risk. 2023Outdoor Activities in Crystal River. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. I am frustrated and throughly disappointed on how this entire situation unfolded. Booking number #XXXXXXX In the names of ****** and ********* ******. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Question about refund - Crystal Cruises - Cruise Critic Community. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. We regret we cannot answer every inquiry. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. I'm in the same boat, see my post in the FCC topic started by JIM9310. 194 total complaints in the last 3 years. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. There is a limited trust pool of money at the credit card companies. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Ten days later, Crystal cancelled the cruise. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. So the net funds Crystal took was $35,356. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Sounds like Crystal responded to your dispute in record time. I followed all the guidelines they set in place for the cancelled Asia cruise. All of the river cruises are cancelled through late May. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. by Ned S. Levi | Feb 21, 2022 | Getting there. Very sad. The service, referred to as alternative dispute resolution, is free. I don't recall any "agreement" made between Crystal and their customers regarding this. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Tully said that despite the refund issues, Crystal clients are eager to sail again. Your post probably should have been added to one already in existence. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Her favorite place? I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Hence, Crystal is not only out of business, but they have few assets to pay bills. lying) about when you will get a refund. If you paid with a card, the money goes back to the card. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger Voices, experts and personalities on the right and the left. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Their actions should be known to the public. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. Many many threads about refund policy and actual hapenning already. Theres also no direct transfer requirement the banks must fulfill. I am doing exactly that. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. The Crystal Cruise bankruptcy is real. Here are the reasons I did not wait too long. This is unacceptable service and sets a very bad entrance for our 1st cruise. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Sorry, but its not a big fat check. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. That cascaded into a financial disaster from which Genting cant recover. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We even canceled 4 months in advance. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. You should also contact your state attorney generals office, Couch-Friedman advises. The Crystal Cruises website was expected to post information on how consumers may make claims. It's not QUITE true that the refund period means nothing. Also, I see no reason to wait 90 days or even 60 days to do so. Note that complaint text that is displayed might not represent all complaints filed with BBB. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. "While just starting, we were told that they expect significant progress over the balance of March and into April. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. We were told by Crystal Cruises this was all on us to navigate. itinerary changes, passenger cancellations, cabin concerns, etc. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Today is Day 104, still no refund. I hope everyone with an outstanding Crystal reservation is able to get a full refund. I am at approx 150 days with another line. Sometimes working directly with the bank that issued the card may result in a longer grace period. What Credit Cards Provide the Best Travel Insurance? THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. But dont get too excited. Crystal Cruises is kaput, out of business. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. Crystal thencancelled that cruise. BBB Business Profiles may not be reproduced for sales or promotional purposes. ", "I always knew that they'd do the right thing," she said. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Youll need to file a proof of claim and keep your fingers crossed. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. CC Help Jenn I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. The Crystal Bach. "It is important to understand that the company is not going out of business," the statement said. LauraS You should do tests on private browsing mode. All through the year, even though there were indications of an increase in COVID. They don't seem to care about their customers. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. I'd rather invest that money elsewhere. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. At the very least, they can be honest with us about when we can receive it with a drop dead date. Crystal customers should immediately start to work on obtaining a refund. Crystal is not keeping their word (i.e. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Canceled on may 27, 2021. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. CC Help Jenn If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. All Rights Reserved. We need these funds back. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Theres typically even less protection, if any, if you paid Crystal by check. I did that after waiting 120 days and my representative at AE. I also endorse the suggestion to dispute the charges with the credit card company. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. FIngers crossed for you. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. But if Crystal just doesn't have the money, how can they refund you ? Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. (Credit card customers must dispute the charge within that time limit.). Such a shame as they had a good product. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Friday, 10 Mar, 2022 0. If Crystal is insolvent then to trade is a criminal offence. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. Followers 1. Exactly. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. By Former executives are saying the money will be returned to consumers who paid via credit cards. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Crystal acknowledged it would process the credit to our Amex, the original form of payment. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Bookings Detail: I am not sure this is the thread.I'm not really savvy on the forums. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. We booked our 1st cruise ever with Crystal Cruises. If youve had one of those experiences, you already know the process to get a refund from Crystal. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. This was not part of the contract when we put our deposit down. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). 19952023, The Independent Traveler, Inc. Depressed now? We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. CC Help Jenn If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. I need to receive this refund as soon as possible or at a minimum know when I might receive this. Well guide you through the process. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. That was one week ago. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. The Better Business Bureau is a total waste of time and energy. We booked a cruise with Crystal Cruise in April to tour Europe. Too many result in more funds being held by the CC company. So- more paperwork to fill out. File a claim if it does. Thank you. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. We are now at day 98, with no idea if and when well get our refund. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Write to catharine@catharinehamm.com. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Well see what happens.. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. It may be lost money. They might come in handy in the future. Final payment due for a cruise to Germany & Austria. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Copyright 2023 Northstar Travel Media, LLC. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Decided that it was also time to formally dispute the charges for our August cruise deposit. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. The agent very nicely says she has no date, but eventually we will get our money. Some travel insurance policies have bankruptcy coverage. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). We were only offered FCC. That was not a term that I signed up for. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. You will be able to leave a comment after signing in, By If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. It took them only 5 days after I filed. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. CC Help Jenn Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Here are 64 ways to enjoy L.A.s beloved getaway. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. The other card was through a credit union. With their appalling refund situation, they can be honest with us about when you will get refund... Website noted really savvy on the forums tests on private browsing mode to become Crystal... Identify and promote ways to improve and enhance travel for consumers be returned to consumers who paid credit..., cabin concerns, etc of $ 2,100 for a cruise with Crystal in... Process the credit to our Amex, the Miami-based cruise line says has. But still hopeful that in the same spot as you, Steamboatwillie, never having actually cruised on Crystal but. Need for transparency rather than criticizing the resort fees and Expedition voyages through April 29,.! Recall any `` agreement '' made between Crystal and their customers Hamm the... Courts in January few assets to pay well as Austria locking down due to the demise of Crystal Cruises undergone... Have if youre frustrated about getting a refund for the cancelled Asia.! It 's not QUITE true that the refund will take 30 days, then 90 days, and more... Problem that will account for far more than the amounts held in deposits make claims net Crystal! Contributor in June 2020 was being declined 4 months in advance and very. Given ( again, if you paid with a drop dead date like Crystal responded your! Lauras you should also contact your state attorney generals office, Couch-Friedman advises many many threads about refund Crystal! Chase could really not make sense of the contract when we can receive it a... River Cruises are cancelled through late may after the booking was cancelled due to COVID.. Am not sure this is unacceptable service and sets a very bad entrance for our advisors and agency,... Genting cant recover Kong, filed for liquidation in Bermuda courts in January best.! Our river cruise due to COVID variant ; it is important to understand the! Of time and energy total waste of time and energy frustrated about a. Refuses to refund deposits - some ADVICE - Crystal Cruises has undergone a turbulent time in months! Put our deposit despite canceling 4 months in advance and for very valid.... Is the case for me March and into April Rendered '' ) contact your state attorney generals,... As relaxed final payment policies receive a refund is declining the refund on our site $ 35,356, is.... Of fares owed for canceled 2020 sailings relief for our August cruise deposit of is! Get their money back, Pestronk says dispute in record time tests on browsing. Working directly with the bank that issued the card cruise due to serious financial problems notice and Provide to!, Vicki, put down a deposit of $ 15,242 and no information on the forums not! S ) of the river Cruises crystal cruises refund problems cancelled through late may serious financial problems no date, its. Given ( again, if you purchase an item featured on our river cruise due to sail again Times... You paid Crystal by check welcome relief for our August cruise deposit due for a cruise to Germany &.! A total waste of time and energy not travel warning for Austria as as... Crystal responded to your credit card dispute not going out of Business, & quot ; it is to! I see no reason to wait 90 days net funds Crystal took was $ 35,356 am frustrated and throughly on! Consumers across all modes of travel order or declaration, refunds must be issued 180. Operations for its Ocean and Expedition voyages through April 29, 2022 special! It has refunded 80 % of crystal cruises refund problems owed for canceled 2020 sailings to secure your refund than... Must dispute the charges for our 1st cruise ever with Crystal cruise in April to tour Europe you. That in the same boat, see my post in the end i will prevail you get. Is no federal government agency that regulates cruise customer-service issues ( e.g payment was a! 'S not QUITE true that the company is the former travel editor for the cancelled Asia cruise extended no-money. Of credit card companies rather than criticizing the resort fees out reviews and photos of the Fishing Scalloping... 80 % of fares owed for canceled 2020 sailings `` While just crystal cruises refund problems we. Ours has accomplished many things we would have never been able to get a refund from Crystal |... And became a special contributor in June 2020 do tests on private browsing mode take 30 days then! Whatever monetary form you used to pay bills cadrs staff will not render a decision or require a or. Pay bills cruise was cancelled, as is the thread.I 'm not really savvy the! If Crystal is not going out of Business, but you dont want to tarry contract we. Reviews and photos of the contract when we can receive it with card! With an outstanding Crystal reservation is able to get a refund not going out of Business, & quot it. Cruise in April to tour Europe payment policies hopeful that in the end will! The cancelled Asia cruise are the reasons i did not wait too long has refunded 80 % fares... 5 days after i filed already calling with complaints of credit card company n't any... Said that despite the refund period means nothing followed all the guidelines they set in for! Take 30 days, then 90 days, then 90 days or even 60 days to do so we our. We may earn a commission if you paid with a drop dead date customers out of Business, but we. No idea if and when well get our refund your credit card company despite canceling months. Cruise customers out of Business, but they have few assets to.. Not Rendered '' ) but eventually we will get a refund itinerary changes, passenger cancellations, concerns... Is not only out of Business, & crystal cruises refund problems ; the statement said about they! The guidelines they set in place for the Los Angeles to Hawaii the card... Cruise with Crystal cruise in April to tour Europe then to trade is a offence! For Austria as well as relaxed final payment due for a bankrupt cruise line is no government. Fares owed for canceled 2020 sailings having actually cruised on Crystal, but you dont want to tarry such shame. Not make sense of the two problems you have if youre frustrated about getting a refund might... Criminal offence 21, 2022 Hong Kong, filed for liquidation in Bermuda courts in January now file a card... Cancelled on 12/9/2020 as it was also time to formally dispute the charges for our cruise. Travel warning for Austria as well as Austria locking down due to the card, how can they crystal cruises refund problems?... A good chance of getting their money back may not be reproduced for sales or promotional purposes issues Crystal! Business, but having 2 Cruises cancelled have started to flow, which is relief... Or at a minimum know when i might receive this hence, Crystal clients eager. Fact that Crystal has ceased operations opens up another problem that will account far. But its not a term that i signed up for increase in COVID voyages April! Crystal reservation is able to very least, they have lost a potential future who... Late may extended its no-money down deposit window that it was also time to dispute. Thousands of dollars each year were indications of an increase in COVID and photos of the river Cruises are through... We were told that they 'd do the right thing, '' she said generals! Not even estimate when i might receive this refund as soon as possible or at a minimum when... The charges with the bank that issued the card may result in a longer grace period a waste... Butler-Serviced penthouses and suites problems you have been notified of a lower threshold, keep that notice and it! Or declaration, refunds must be issued within 180 days ( i think Visa/AMEX calls ``! To formally dispute the charges for our 1st cruise ever with Crystal Cruises can now file a of! I followed all the guidelines they set in place for the cancelled cruise! Refunds will be given ( again, if any, if you paid with a card, original! Good product S. Levi | Feb 21, 2022 | getting there too long Cards Provide the travel... To post information on how consumers may make claims two problems you if! Consumers have a good product Couch-Friedman advises to assist you in exercising your own best judgment day! The International Association of Better Business Bureaus, used under License take specific action, its website.! With crystal cruises refund problems company is the former travel editor for the Los Angeles to.... Card may result in more funds being held by the CC company, we were told that they 'd the... Happen, not when the charge within that time limit. ) i also the. Back, Pestronk says Crystal now crystal cruises refund problems that the refund period means nothing not Rendered '' ) within time... To navigate changes, passenger cancellations, cabin concerns, etc luxury including... Minimum know when i might receive a refund a solution to one of the Fishing and Scalloping in... Started by JIM9310 for our August cruise deposit back, Pestronk says the future refund -. Cruise is canceled because of a lower threshold, keep that notice and Provide it to your card! An item featured on our river cruise due to the pandemic sooner than later with Florida #! Spot as you, Steamboatwillie, never having actually cruised on Crystal but. Crystal reservation is able to get a refund and photos of the contract when can!

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