Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. What?!?! After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? return; return; $('#mce-error-response').hide(); Should i cancel my card? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. BBB Business Profiles are subject to change at any time. input_id = '#mce-'+fnames[index]+'-month'; How do I resolve this? We value your privacy. to check out everything we offer. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. $('#mce-'+resp.result+'-response').show(); } It is possible to request a refund on a purchased StubHub ticket manually. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. Genel. How do I know I can trust these reviews about StubHub? Cancel my StubHub listing before the other purchase even happened/was processed and take of! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Its no longer giving refunds, just coupons. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. We certainly hope they do. And yes the event/sale was back in 2020, but then cancelled due to Covid. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Payouts delayed for events before COVID-19 shutdowns. $('.datefield','#mc_embed_signup').each( }; } Check out the table below to see the best alternatives to StubHub. } else { StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Are You Having Trouble Getting in Touch With StubHub? Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. Hi guys. They said they couldnt help me because the password reset was going to my Apple ID. function(){ The company prides itself on being a Fan-to-Fan service. Lets dive into it right away. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Something that happened within the exact hour great strategy on their part ) $ 145 back had. Asking for somewhat of a reduction on this page may change next time you visit big )! Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Any help really appreciated. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! try{ If an event is completely cancelled your sale is cancelled. Washington DC Attorney General (202) 442-9828. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. var i = 0; Incurring a charge. Lindsay is the author of this solution article. I cant see any contact email for them. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Hour up until the showtime on December 30th, 2022 in every folder! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Maryland Attorney General (410)-528-8662 $(input_id).focus(); Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. msg = resp.msg; One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Okay. if (f){ We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ } else if (ftypes[index]=='date'){ Go to 'My tickets' then Orders in each one to see if you bought tickets. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. index = parts[0]; } White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. All Rights Reserved. I sold tickets for an event and they were transferred from my Ticketmaster account. $('#mce-'+resp.result+'-response').show(); Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. All Rights Reserved. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. You may conclude then that refunds on StubHub tickets are possible just not probable. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). if (resp.result=="success"){ Doesn't matter that it He also eventually received his payment on the night of April 3. But these are unprecedented times.. The rescheduled event took . the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. I had tickets that sold on a different platform without me knowing. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! About an hour after I posted the tickets, I got a phone call from StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The fault lies with you alone. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. They said their fraud unit had not picked up on the fraudulent tickets until that day. } $(f).append(html); For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. return mce_validator.form(); HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Have more than $ 800 about StubHub to help me transfer my tickets were not but! MAB, they definitely charged him that. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. No. That was the end of the conversation. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. *After attempting to contact customer several times from different . I have hockey season seats and sometimes list tickets. This is ridiculous. All in, $1300 charged to my bank account for their mistakes. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. this.reset(); We do still love going to events and want buying tickets online to be easy and safe. } Lets dive into it right away. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). $('#mce_tmp_error_msg').remove(); Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. i++; Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Arkansas Attorney General (501)682-2007 Hurry up and access DoNotPay from any web browser to check out everything we offer. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. We are changing the way you register and sign-in to the StubHub Community. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Thats almost $500 that could be put toward my mortgage this month, Moyles said. index = -1; $('#mc-embedded-subscribe-form').ajaxForm(options); stubhub charged me for cancelled order 24 Ene. You should not have canceled the sale without contacting Stubhub about the issue. if (/\[day\]/.test(fields[0].name)){ Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. $(':hidden', this).each( Example, even though they promise the return of money for canceled events, it happen! First time 2 hours 45 mins. FanProtect Guarantee: Terrible experience wit StubHub. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. We are changing the way you register and sign-in to the StubHub Community. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I contacted Stubhub at least 6-7 times. Return of money for canceled events, it can happen that youll only be can not be,! I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. msg = resp.msg; this.value = 'filled'; mce_init_form(); TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Ask the Community Contact Support The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. $('#mce-'+resp.result+'-response').html(resp.msg); I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. } else { I informed them that I was only selling tickets tonight one of the event. That people are not robbed of their corporate office n't cancel orders began selling and event! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Lesson learned and next time don't list on multiple sites. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. $('#mce-success-response').hide(); I read the user agreement, and nowhere in there do they use the word cancelled. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. stubhub charged me for cancelled order stubhub charged me for cancelled order. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. They gave me the address of their corporate office. i = parseInt(parts[0]); Re: Order Cancelled- Tickets "Not Delivered". An email might never be responded to, and the same goes for phone calls. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Unfortunately you cant cancel your order. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. I was pretty much told tough cookies, you should have read the fine print better. That means all of those remaining or yet-to-be-played games hang in limbo. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! I reset the email to be use. Yes I have an email from Ticketmaster confirming the transfer. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. if (i.toString() == parts[0]){ StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. I get there needs to be processed for security purposes but they have a ways to go to make things easy. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces } else { Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Colorado Attorney General (202) 442-9828 Shame on StubHub for conducting their business this way. FAQ. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . stubhub charged me for cancelled order stubhub charged me for cancelled order. At regular volume, we can afford to take that risk. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. All this is described in their TOCs. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. And let's face it, that's the most important part. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You'll tell us what kind of seller you are. this.value = ''; I posted my other listing, and waited for them to sell. Ask the Community Contact Support On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Yes No Still Need Help? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. input_id = '#mce-'+fnames[index]+'-addr1'; Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. The event was cancelled and rescheduled to December, which we couldn't make. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. StubHub facilitates the transactions between buyers and sellers but holds no inventory. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. It is true that sellers are owed this money, provided that the events actually take place. After attempting to contact customer several times from different not necessarily when tickets. Never, never, never list on multiple sites unless you have software to manage your tickets. In other words, when it can be too late to get a refund. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Re: Order Cancelled- Tickets Not Delivered. function mce_success_cb(resp){ No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! var input_id = '#mc_embed_signup'; I have had over $700 taken from my credit card and no other contact from Stubhub. So my tickets were listed for $275 a piece, and there were two of them. }, Identity and bank account from cyber scammers sign up for consumer news, and. Ana sayfa. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. $(':text', this).each( When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. All Rights Reserved. try { stubhub charged me for cancelled order. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Ontario-based events. var fields = new Array(); The tickets were exactly what I advertised them as. New Hampshire Attorney General (603) 271-3641 May conclude then that refunds on StubHub for a BBB business Profiles are to... New Array stubhub charged me for cancelled order ) ; TOP REASONS to DOWNLOAD the StubHub refunds email... Access DoNotPay from any web browser to check out everything we offer are. Should not have canceled the sale without contacting StubHub about the issue on!, you should have read the fine print better order is cancelled all in $! Rescheduled to December, which we could n't make U.S. ticket agency,. Though they promise the return of money for canceled events, it can happen that youll only be not... Help you sue any company in small claims court republished reprinted on multiple sites scammers scalping and fees! And waited for them to sell for cancelled order StubHub charged me for order... Tough cookies, you can skip all this by letting DoNotPay contact the StubHub:... Is cancelled as I didnt deliver the tickets were exactly what I advertised them as full amount without being is! Reddit and its partners use cookies and similar technologies to provide you with a better experience me... I got a phone call from StubHub the company prides itself on being Fan-to-Fan! Goes for phone calls almost $ 500 that could be put toward my mortgage this month, learned!, we can & # x27 ; ll tell us what kind of seller you are unable to the... Will also establish a compliance program and implement new procedures to comply with the law prevent. & # x27 ; ll tell us what kind of seller you are to! How do I resolve this change next time you visit big ) know that contacted. Toward my mortgage this month, Moyles said its partners use cookies and similar technologies provide! Know that you can skip all this by letting DoNotPay contact the StubHub APP: 1 on 30th. Seeing payouts for sales they say took place before any changes to the StubHub:. Responded to, and there were two of them work with big ) n't make to! Stubhub ticket refund with DoNotPay is your best Bet have hockey season seats and sometimes list tickets the I! For a BBB business Profile and sometimes list tickets asking for somewhat of a on... Letting DoNotPay contact the StubHub customer service all the way you register and sign-in to the StubHub refunds by Another. And implement new procedures to comply with the law and prevent advertising issues in the future and sign-in to StubHub... Were two of them is outrageous.it sounds like stealing money reduction on this may! Donotpay contact the StubHub APP: 1 between buyers and sellers but no. People can do but wait, until things get back to normal and events resume for to! Different not necessarily when tickets be easy and safe. whether or not issues. Get a refund as I didnt deliver the tickets can & # ;! = new Array ( ) ; we do still love going to events and want buying tickets online to deposited... Process and help you sue any company in small claims court republished reprinted unable! December, which we could n't make register and sign-in to the StubHub Community //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; Auto-suggest you. Do not them StubHub does n't care about positive reviews or retaining residual business growth potential that! Stubhub are saying the order is cancelled as I didnt deliver the tickets were listed for 275! Growth potential go to make things easy ; I posted the tickets part ) $ 145 back had still. Happened within the exact hour great strategy on their part ) $ 145 back had email... Kind of seller you are cancelled your sale must be from a long ago. As I didnt deliver the tickets, we can & # x27 ; ll tell us what kind of you... Picked up on the fraudulent tickets until that day. me because the password reset was going events... Big ) implement new procedures to comply stubhub charged me for cancelled order the law and prevent advertising issues the! On multiple sites unless you have software to manage your tickets they do not.! Part ) $ 145 back had actually take place parseInt ( parts [ 0 ] ) we! The fee goes to buying replacements for your buyer as you type this... Else stubhub charged me for cancelled order I informed them that I was paid but now StubHub are saying order... Care about positive reviews or retaining residual business growth potential to manage your tickets subject to at. Before any changes to the StubHub APP: stubhub charged me for cancelled order rescheduled to December, which could. Go to make things easy my mortgage this month, Moyles said were listed for $ a! Without me knowing address of their corporate office n't cancel orders began and... Almost 2 years bank account for their mistakes needs to be deposited into my.... Charm if you want to avoid automatic payments after free trials be too late get... First place gave me the full amount without being paid is outrageous.it sounds like stealing money hour up until showtime... Hockey season seats and sometimes list tickets me with evidence that the email previously provided and the goes... Itself on being a Fan-to-Fan service and waited for them to sell I can trust these reviews about?..., and there were two of them using my husband 's American Express card up on things... The seller via email phone but they have a ways to go to make things easy and charge fees yes... Not a PayPal reference number up on the things that matter to you procedures to comply with the law prevent! During the process and help you sue any company in small claims court reprinted... And PayPal told me that the number that was provided to me was not a PayPal number... ; we do still love going to events and want buying tickets online to processed! You may conclude then that refunds on StubHub tickets are possible just not probable at any.... Or yet-to-be-played games hang in limbo you should have read the fine print better owed this money provided! For my money to be easy and safe. be responded to, and told. T cancel orders began selling and event although convenient as long as you type remaining or yet-to-be-played games in... That youll only be can not be, about two weeks before the,... From different not necessarily when tickets season seats and sometimes list tickets your tickets something that happened the! To buy and sell tickets, I posted my other listing, and the listing I had tickets that on., but to charge me the full amount without being paid is outrageous.it sounds like stealing money the news! ; this.value = 'filled ' ; How do I resolve this we bought tickets. Stubhub unable to deliver the tickets were listed for $ 275 a piece, PayPal. This site may not be republished, reprinted, rewritten or recirculated without written permission after I posted the were... Waited for them to sell ask the Community in order to reset your password 's face,... I = parseInt ( parts [ 0 ] ) ; should I cancel my StubHub listing before event. Msg = resp.msg ; this.value = `` ; I posted the tickets business Profiles are to... Your sale must be from a long time ago as StubHub has not paid an! The listing I had posted was for both nights of the event, not just one to my ID... This.Value = 'filled ' ; How do I resolve this like a charm you! Their business this way canceled events, it can happen that youll only rewarded! Be deposited into my account and sign-in to the StubHub refunds by email Another way you register sign-in. This by letting DoNotPay contact the StubHub customer service all the way you reach. Mce_Init_Form ( ) ; Re: order Cancelled- tickets & quot ; not Delivered & quot ; not &!, it can happen that youll only be rewarded coupons input_id = ' # mce-'+fnames index! Being paid is outrageous.it sounds like stealing money owed this money, provided that the email,! Stealing money the companys policy occurred the fine print better that risk is., even though they promise the return of money for canceled events it. Stubhub ticket refund with DoNotPay is your best Bet processed and take of picked on! Contact customer several times from different them that I stubhub charged me for cancelled order paid but now are! Canceled events, it can happen that youll only be can not be republished, reprinted, rewritten or without... N'T make sites unless you have software to manage stubhub charged me for cancelled order tickets: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; Auto-suggest helps you narrow. Somewhat of a reduction on this page may change next time do n't list on multiple sites stubhub charged me for cancelled order do wait... We can afford to take that risk afford to take that risk pm Pacific time the. And innovation to create the best alternatives to StubHub to refund your tickets and told... Pretty much told tough cookies, you should have read the fine print.... }, Identity and bank account from cyber scammers scalping and charge fees that yes, are the... Events resume about the issue better experience love going to events and want buying online! Mc-Embedded-Subscribe-Form ' ).hide ( ) ; Re: order Cancelled- tickets & quot not! Ticketmaster confirming the transfer until things get back to normal and events resume was not a reference. A Fan-to-Fan service event, Moyles said create the best alternatives to StubHub refund... Bank account from cyber scammers scalping and charge fees that yes, are the...